Follow Us:
Call or Text: 1-704-396-0611

Frequently Asked Questions

General

Yes, we hold a valid business license where required and we carry a $2,000,000 in liability insurance policy. We also provide Workers Compensation coverage for all our employees. For larger homes or commercial properties, we can adjust our insurance coverage on a per-job basis to ensure complete protection and peace of mind.

Some areas of your property are more prone to buildup due to factors like moisture, shade, heavy foot traffic, or exposure to pollution from nearby roads or industrial zones. These conditions can lead to faster growth of mold, mildew, and algae, as well as dirt and grime accumulation. Routine pressure washing helps prevent this buildup, keeping your property cleaner, safer, and looking its best.

No, we use the customerÆs water supply to power our machines. The water tank on our truck acts as a buffer, ensuring our equipment can run smoothly even if there are fluctuations in water pressure. This setup allows us to deliver consistent results while being more economical by using the available water supply from your property.

Most jobs require less than $10 worth of water. If youÆd like, weÆre happy to provide an estimate of the water cost for your specific service.

At Eclipse Power Wash, we take water conservation seriously. Our high-pressure and soft washing methods are far more efficient than traditional cleaning, using less water while delivering better results. With advanced equipment and techniques, we ensure every drop is used responsibly ù reflecting our commitment to customer cost, quality service, and environmental care.

We charge by the job, not by the hour. The cost of a pressure washing job depends on several factors, including the type of surface, accessibility, square footage, and other unique considerations.

Once we provide a quote, we stick to itùregardless of how long the job takesùso youÆll never have to worry about unexpected charges.

Not at all! When you consider the cost of repairing or replacing damage caused by neglect, power washing is a smart and affordable investment in your home. Our prices are fair and competitive with other professional service providers, but weÆll be honestùweÆre not the ôcheapestö option. And hereÆs why: the lowest price often comes at a cost. It can mean sacrificing quality, proper insurance coverage, or thorough employee training.

Imagine having someone undertrained working on your home. No one wants that! WeÆve seen the unfortunate results of cut-rate jobsùmistakes, property damage, and no-shows that leave homeowners scrambling. ThatÆs why so many neighbors turn to us to fix what others couldnÆt. With us, you get what you pay for: professionalism, expertise, and a commitment to doing the job right the first time.

See pricing for more service specific details.

While our house wash process will naturally clean much of the exterior of your windows, it is not the same as a dedicated professional window cleaning service. We aim to provide the best possible care for your home, and window cleaning is a service we plan to add in the future. Currently, our trucks are not equipped for specialized window cleaning, but stay tuned as we expand our offerings in the future as it is coming!

While price is important, itÆs not the only factor to consider when hiring a service. Start by ensuring the company is licensed and insured to protect your property and give you peace of mind.

A reputable company will also prioritize transparency, offering clear and detailed quotes with no hidden fees. Look for a service that is professional, attentive to your questions, and committed to providing exceptional customer service.

Yes, pressure washing is absolutely worth it and can significantly increase the value of your home. Regular pressure washing is a cost-effective way to enhance curb appeal, protect your home from weather-related wear and decay, and prolong the life of exterior surfaces. Consistent maintenance also prevents costly repairs, ensuring your home remains in great condition for years to come.

A clean, well-maintained home creates a strong first impression, which can translate into a higher sale price if you decide to sell. According to the National Association of Realtors, regular cleaning can boost a homeÆs value. Even durable surfaces like brick and stucco benefit from professional pressure washing, with dramatic improvements in appearance when done correctly. A beautifully clean home will always stand out and attract better offers compared to one that appears neglected.

Yes, we offer a 100% satisfaction guarantee on all our services. WeÆre committed to ensuring every customer is completely happy with the results.

Additionally, for roof washing, we provide a 3-year warranty. This warranty accounts for cases where the treatment takes time to take full effect, especially when dealing with significant moss or lichen growth. Our goal is to ensure the treatment lasts and that you receive the full value of the service.

Getting a quote is completely free, whether itÆs in person, over the phone, or online. Our quotes are always provided with no obligation, so you can make a decision with confidence.

Programs

HereÆs how it works:

  • Choose what you need on a annual or semiannual basis from some of our most popular services, including:
    • House Washing
    • Driveway & Sidewalk Cleaning
    • Gutter Cleaning
    • Trash bin cleaning
  • YouÆll receive an average of $150 in yearly savings on your chosen services!
  • As a member, youÆll also enjoy exclusive perks, such as:
    • 10% off roof cleaning treatments and other services or add-ons

Why join?

With this program, you can customize your plan to fit your homeÆs specific needs while ensuring consistent maintenance and significant savings throughout the year. Whether itÆs keeping your homeÆs exterior pristine, clearing gutters, or revitalizing patios and sidewalks, you decide what matters most!

Contact us today to discuss your specific needs and create your personalized membership plan!

We offer a big discount on a two part gutter cleaning service. We will schedule two cleanings, one prior to the end of fall or winter, as well as another after the season to mitigate the largest risk of malfunction and keep water flowing smoothly.

Our Referral Rewards Program is our way of saying thank you for recommending us to your friends and family. After completing your service, youÆll receive an email invitation to join.

For every referral who completes a job with us, weÆll reward you with $25. You can choose to receive this as cash or apply it as a credit toward a future service. ItÆs a simple way to earn rewards while sharing a service you trust.

Payments & Billing

We donÆt charge a deposit, but we do require a card on file to secure your appointment. Your card wonÆt be charged unless you choose to use it for payment after the service, or if a cancellation fee applies. This helps us reduce fake appointments and last-minute cancellations so we can serve all our customers the most efficiently. YouÆre welcome to pay using a different method when the service is complete ù the card is simply held for booking purposes.

Payment is only processed after your service is completed and youÆre fully satisfied with the results.

Yes, we provide both receipts and invoices for all our services. After the completion of your service, you will receive a detailed receipt for your records. If needed, we can also generate and send invoices for billing purposes, especially for larger projects or business accounts.

Please let us know if you require additional documentation or have specific preferences for how you receive these records. WeÆre happy to accommodate your needs.

If you need to cancel or reschedule your appointment, we kindly ask that you do so by the day before the scheduled service to avoid any fees. This allows us to adjust our schedule and provide services to other customers.

For cancellations made outside of that timeframe, a fee may apply to cover the time and resources already allocated for your appointment. We appreciate your understanding and cooperation.

Currently, we do not offer financing options or payment plans. However, in cases where immediate action is necessary to mitigate potential damage, we will consider making an exception. We are also open to feedback on how offering financing or payment plans could add value to our services.

That said, we believe no one should go into debt to use our services, and we strive to provide affordable and transparent pricing to meet our clients' needs without undue financial burden or unreasonable profit.

Yes, we offer bundled discounts automatically when multiple services are ordered. These savings are included directly in the quote, making it easier for you to take advantage of our services while enjoying cost benefits.

Also, You can add additional services at any time. Just let us know what youÆd like cleaned, and our team will provide an updated quote. WeÆre happy to accommodate your needs before, during, or even after your scheduled service date. In some instances due to several factors, the additional service may need to be scheduled to another visit.

We accept a variety of payment methods to make it convenient for our customers:

  • Cash
  • Check
  • Credit Cards
  • PayPal
  • Venmo
  • Zelle
  • CashApp
  • Google Pay and Apple Pay (via our PayPal portal)

If you have any specific preferences or questions about payment, feel free to ask!

Scheduling

Yes, you can schedule an appointment online through our website. Simply visit our website and click book now and follow the prompts to select your preferred service, date, and time. If you have any questions or need assistance, feel free to contact our support team for help.

We recommend booking your service at least 1-2 weeks in advance to secure your preferred date and time. During peak seasons, such as spring and fall, availability may be more limited, so booking earlier is advised. If you need an urgent or last-minute appointment, feel free to contact us, and we will do our best to accommodate your request.

If you need to reschedule your service, simply let us know as soon as possible. WeÆll work with you to find a new date and time that fits your schedule. Please note, rescheduling requests made the same day of the original appointment may be subject to the initial cancellation fee.

We understand that emergencies and last-minute needs can arise. For urgent requests, please contact us directly by phone for the quickest response. We will do our best to accommodate you, depending on our current schedule and availability. Please note that an additional charge may apply for expedited services.

Once your appointment is scheduled, you will receive a confirmation via text or email. This confirmation will include all the necessary details about your appointment, such as the date, time, and services requested. If you have any questions or need to make changes, feel free to contact us!

Yes, we will do our best to accommodate your request to rebook the same technician for future services. However, due to scheduling and availability, we cannot guarantee it. Please let us know your preference when booking, and weÆll make every effort to fulfill your request.

We do offer weekend and evening appointments upon request. Please note that additional charges may apply for these time slots. Contact us to discuss availability and make special arrangements.

Preparation and Safety

Professional washers should receive training in key areas to ensure safe and effective service. This includes safety protocols, property protection, proper equipment handling, precise chemical application, surface-specific cleaning techniques, and environmental compliance.

These practices ensure that your property is treated with care while achieving the best possible results.

For things that might be stationary and not able to be moved out of the service area prior to our arrival, we use tarps and protective coverings to shield it from water and cleaning solutions. Please let us know if you have any questions or concerns regarding your furniture.

Yes, you can stay on the property during the service. However, for your safety, we recommend maintaining a safe distance from the work area while the service is being performed. If you have specific concerns or need to discuss the process, feel free to let us know ahead of time.

We take utmost care to ensure your property remains in perfect condition during our service. In the rare event that something does get damaged, we are fully insured and committed to addressing the issue promptly and professionally. Please notify us immediately if you notice any concerns, and we will make our best efforts to resolve them to your satisfaction.

Yes, there is a risk of water damage if water comes into contact with electrical outlets, fixtures, or other areas not adequately sealed. Professionals take property safety seriously by implementing protective measures, such as covering vulnerable areas to prevent water intrusion and minimizing potential risks. Hiring experienced and trained professionals ensures that proper precautions are taken to safeguard your property during pressure washing services.

We use professional-grade cleaning solutions, including precision dilutions of industrial-strength bleach (sodium hypochlorite) combined with environmentally friendly soaps. These solutions are biodegradable and carefully prepared to effectively remove dirt, grime, mold, and mildew.

Our cleaning process is designed to minimize environmental impact and is safe for plants, pets, and the surrounding area when applied responsibly.

No, the bleach we use is carefully diluted both before and during application to ensure it is safe for your property. By the time it reaches any exterior surface, it is at non-toxic levels below 1%.

As an added precaution, we rinse all plants and vegetation both before and after cleaning to provide extra protection. Sodium hypochlorite breaks down almost immediately after contact with organic materials, so there is no harmful residue left behind. Our cleaning solutions are 100% biodegradable and safe for plants, pets, and the environment.

House Wash

We call it ground to gutters, covering everything from the siding all the way up to the soffits and the exterior of the gutters. This service effectively removes dirt, mildew, and grime. Note: This process will not remove stains on the exterior of the gutters, such as tiger striping.

Yes, we do! Our soft wash technique is designed to safely and effectively clean all types of siding, including but not limited to vinyl, wood, cedar shake, PVC, metal, stucco, bricks, and fiber cement. Whatever material your siding is made of, weÆll make it look its best!

The frequency of washing depends on your property and its surroundings. Most surfaces stay clean for years with regular maintenance, but areas with more shade, trees, or shrubs may see quicker mold and mildew growth. Regular cleaning not only maintains the beauty of your property but also protects it from long-term damage caused by dirt, mold, and algae.

For further service-specific information, please see the relevant service category.

Unfortunately, our house wash service is not guaranteed to remove artillery fungus. While it may initially clean the fungus and reduce the appearance of the small stains, the fungus often returns quickly due to the presence of mulch or landscaping materials that harbor it. To address this issue, replacing the affected mulch with non-organic alternatives may help resolve the problem.

Yes, house washing can help with both pest prevention and allergen reduction. Removing dirt, mold, and mildew from your home's exterior eliminates environments where pests like spiders and insects thrive. Additionally, washing away pollen, mold spores, and other allergens helps improve air quality around your home, making it healthier for your family. That said, for more effective and comprehensive pest protection, we recommend consulting a professional pest control service.

Yes, we can! The ôgreen stuffö on your siding is a type of algae that impacts thousands of homes each year. Our professional cleaning process safely eliminates this algae from your siding while also removing mold, dirt, and other contaminants, leaving your home spotless and refreshed.

Gutter Cleaning

Yes, we do. Gutter cleaning is one of our most popular services and also one of the most important to help prevent future repairs and water damage to your home.

Yes, we offer gutter brightening as a separate add-on! This service is available for white-painted gutters and effectively removes discoloration, including the effect known as tiger striping, to restore your gutters' clean appearance.

Gutter cleaning can generate some debris, but we take steps to ensure your property is left clean and tidy. All debris removed from your gutters is collected and disposed of properly. We also take care to rinse any areas where debris may have fallen during the cleaning process, leaving your property looking great.

We take every precaution to ensure your gutters are cleaned without any damage. However, if damage does occur during the cleaning process, we will notify you immediately and work with you to resolve the issue. Our goal is to always leave your property in better condition than we found it.

Yes, as part of our gutter cleaning service, we visually inspect your gutters for any signs of damage, leaks, or other issues. If we notice anything that requires attention, we will inform you and provide recommendations for repairs or maintenance.

We HIGHLY recommend cleaning your gutters twice a year. While many people budget for just once a yearùtypically right before or after the leaves fallùthis can actually leave your home, your biggest investment, at risk.

Cleaning your gutters prior to the end of fall or winter ensures they are debris-free and ready to start fresh for the upcoming season (and all the leaves yet to fall!). Cleaning your gutters after the season provides a clean bill of health for the remainder of the year.

Don't miss out on our Clean Twice, Pay Less promo available each fall. ItÆs a great way to save while keeping your gutters in top shape year-round!

Yes, we include downspout cleaning as part of our standard gutter cleaning service. Ensuring downspouts are clear is essential for proper water drainage and to prevent future blockages. If we notice any issues during the service, weÆll let you know and discuss solutions to keep your gutter system functioning perfectly.

Yes, regular gutter cleaning is essential for preventing roof damage and flooding. When gutters are clogged, water cannot flow properly and can back up onto your roof, causing leaks and potential structural damage. Additionally, blocked gutters can lead to water pooling around your foundation, increasing the risk of flooding. Keeping your gutters clean helps ensure proper water drainage and protects your property from costly damage.

Pressure Washing

Yes, driveway cleaning can make the surface less slippery. Over time, algae, mold, and grime can build up on driveways, creating a slick and unsafe surface. Pressure washing removes these contaminants, restoring traction and improving safety for foot and vehicle traffic.

Pressure washing a driveway can vary in cost depending on the size of the area and whether you choose to hire professionals or do it yourself. For a small residential driveway, professional services typically range from $75 to $200. Larger commercial driveways, however, may cost $500 or more.

DIY projects may seem more budget-friendly, but itÆs essential to factor in the cost of renting or purchasing equipment, detergents, and tools for reaching difficult spots, as well as time and effort. Improper techniques can also cause damage, potentially leading to additional expenses.

While our pressure washing process may help lighten leaf and berry marks on your concrete, it is not guaranteed to completely remove all organic stains. The good news is that these organic marks naturally fade over time due to exposure to sunlight and weather.

No, our standard pressure washing service is not designed to completely remove oil stains, rust stains, or tire marks, as these are typically inorganic and deeply embedded. While these stains may lighten in color, full removal often requires specialized treatments.

However, we do offer a Stain Removal Add-On for targeted cleaning. If youÆre interested in this service, let us know during booking, and weÆll provide additional information and options tailored to your needs.

No, pressure washing is not recommended for newly poured concrete. Concrete can take up to two years to fully cure, and pressure washing before it has fully hardened can lead to surface damage or weakening. It's best to consult a professional to determine if your concrete is ready for a deep cleaning.

It's generally recommended to wait 24û48 hours after pressure washing before painting. This allows surfaces to dry completely, ensuring optimal paint adhesion and a smooth, long-lasting finish.

Before painting, always check that the surface feels completely dry to the touch to avoid peeling or blistering.

Drying time can vary a bit more based on factors such as weather conditions, surface material, and the type of paint being applied.

Without proper pre-treatment or post-treatment, black algae may return within weeks to months, depending on the season it was cleaned.With the correct treatments and equipment, your driveway can remain clean for up to two years. However, environmental factors can influence the duration between cleanings.

Yes, we can clean colored or stamped concrete surfaces using gentle techniques and the appropriate cleaning agents to protect the finish. We take extra precautions to ensure the integrity and appearance of these decorative surfaces are preserved during the cleaning process.

Yes, we pre-treat if necessary and always post-treat with a precise mixture to ensure optimal cleaning and long-lasting results.

No, when performed correctly, pressure washing will not damage your concrete or pavers. At Eclipse Power Wash, we use the appropriate pressure settings and specialized equipment to ensure the integrity of your surfaces is preserved. Our technicians are trained to clean effectively while protecting your property from any potential harm.

We recommend pressure washing your concrete walkways and driveway once a year. An annual cleaning helps restore the color of your concrete while staying ahead of mold growth, staining, and discoloration. These issues often arise from sprinkler systems and water run-off.

While recommendations can vary based on your situation, pressure washing is generally advised at least once every two years or, for optimal results, annually. The use of specialized cleaning chemicals during the process can extend the time between cleanings by preventing mold and mildew from resurfacing, keeping your property looking fresh for a longer period.

Over time, wood can turn gray due to exposure to various weather conditions. While some people appreciate this weathered look, others prefer to restore the wood's natural beauty. Pressure washing is an effective way to remove the gray, weathered appearance and reveal the wood's natural color. In many cases, this can be achieved without the use of chemicals, delivering a dramatic difference.

Roof Wash

It is not recommended to physically remove moss from your roof during the time of service. However, the good news is that our roof treatment effectively neutralizes moss and lichens at their roots. Over time, this allows them to naturally detach and fall off your roof without causing damage.

A roof wash service is a treatment that is a safe and effective alternative to power washing, which is not recommended for roofs. Instead, we use a specialized algaecide designed to eliminate organic materials such as moss, lichens, and black streaks (caused by mold). This process is performed at very low pressureùtypically between 90-150 PSIùto avoid structural damage and ensure the best possible results for your home.

Roof washing involves working at significant heights, which makes it a dangerous job. It is crucial for roof-washing technicians to adhere strictly to all safety precautions to prevent property damage, injuries, or fatalities. Ensuring proper safety measures is not only essential for the technicians' well-being but also for protecting your property during the process.

Yes, roof-washing chemicals are safe when handled properly. All chemicals we use are biodegradable. However, special precautions are necessary to protect plants and the surrounding environment from overspray and run-off. This includes thoroughly soaking all plants before and after treatment to dilute any exposure and "bagging" all downspouts to capture chemicals and prevent them from entering the ground or water systems.

The cost of roof cleaning varies widely based on factors such as the size and type of roof, the severity of dirt, algae, or moss build-up, and the equipment and labor involved. For a standard residential roof, prices typically start around $400. Other variables like the roof's pitch, material, and the level of staining or growth may increase costs. Severely stained roofs or those with extensive moss or algae may require specialized treatments or equipment. To get an accurate estimate tailored to your specific needs, we recommend consulting a professional roof cleaning service.

Our roof treatment focuses on eliminating harmful living organisms such as moss, algae, and mold from your roof. However, this process does not include the removal of physical debris like leaves, branches, or other materials. For debris removal, additional services may be required.

The cost of roof washing typically ranges between $0.20 and $0.50 per square foot. Pricing depends on several factors, including the roof's pitch, the material type, the extent of bacterial or algae infestation, the level of chemical run-off management required, and how accessible the roof surfaces are for treatment. For a more accurate estimate, itÆs best to consult a professional who can assess your specific needs.

Yes, roof washing is necessary and highly beneficial. Beyond improving the aesthetic appeal of your home, roof washing helps to extend the lifespan of your roof by removing harmful bacteria and algae that feed on the limestone in asphalt shingles. Proper roof washing also reduces heat absorption, helping your home stay cooler, and significantly enhances your home's curb appeal. Regular roof maintenance ensures the integrity and beauty of your roof for years to come.

No, it is not safe to pressure wash a roof. Applying high pressure to roof shingles can cause significant damage, including loosening shingles, stripping protective granules, and reducing the lifespan of the roof. Instead, a soft wash method is highly recommended. This technique uses low pressure combined with specialized cleaning solutions to gently and effectively clean the roof without causing harm. A soft wash also ensures a more thorough cleaning and longer-lasting results.

The time it takes for moss to fall off your roof naturally after a roof treatment depends on how deeply its roots were embedded. Some moss may fall off within a few weeks, while others may take longer. To ensure your satisfaction, we offer a one-year warranty on our roof treatment, starting from the date of your original service.

The safest and most effective way to remove mold and moss from your roof is by using the soft washing method. Soft washing involves a low-pressure application of specialized detergents to your roof's shingles. This process effectively eliminates moss, mold, and algae while preventing damage to your roof that can be caused by high-pressure washing. Regular soft washing not only cleans your roof but also helps prevent issues like leaks caused by excessive organic buildup.

The most common chemicals used in roof washing are sodium hypochlorite (commonly known as bleach) and soap. Sodium hypochlorite is valued for its algicidal properties, effectively killing most stain-causing organic materials. Soap acts as a surfactant, helping the cleaning solution stay wet longer and remain in contact with the surface for more effective treatment. Additionally, the surfactant reduces runoff by creating a "sticky" cleaning solution, ensuring thorough and lasting results.

The dark streaks on your roof are caused by an infestation of Gloeocapsa Magma, a type of algae that feeds on the limestone filler in your shingles. Over time, this algae can compromise the integrity of your roof. Our soft wash roof treatment effectively removes this algae and neutralizes the infestation, preventing further damage, avoiding costly repairs, and prolonging the lifespan of your roof.

Service

You will receive an automated text and email notification as soon as the technician is en route to your location. This ensures you're always informed and prepared for their arrival.

You can usually use the cleaned areas immediately after the service is complete. However, for optimal results, we recommend allowing surfaces to dry thoroughly before heavy use or applying additional treatments, like sealing or painting. When a service such as driveway pressure washing is done, we leave a post-treatment that can vary depending on the level of contaminant that was on the driveway starting out. It is suggested to avoid walking barefoot on the serviced area for up to 4 hours until the chemical has broken down and is inert.

Yes, we take pride in showcasing the results of our work and can provide before-and-after photos upon request. It's a great way to see the transformation and the quality of our services.

You donÆt need to be present while we clean most exterior surfaces. However, for areas that require access, such as decks or gated spaces, weÆll need you to ensure they are unlocked or accessible before we begin. If you have any specific concerns, weÆre happy to coordinate with you in advance.

Of course! We are happy to accommodate your requests to ensure the cleaning process meets your specific needs and preferences. Just let us know in advance or during the appointment, and weÆll take care of it.

Our team is equipped to work in various weather conditions, including wind and moderate rain. However, if the weather poses safety risks or prevents the service from being completed effectivelyùsuch as heavy rain, storms, or lightningùour technicians will proactively contact you to reschedule the service at your earliest convenience.

Customer Support

Your satisfaction is our priority. If you are not completely happy with the results, please let us know. We will work with you to address any concerns and ensure the job meets your expectations.

Absolutely! We offer follow-up support and optional maintenance reminders to help keep your property in excellent condition throughout the year. These reminders are designed to be helpful, not intrusive, and you can easily opt out at any time.

If you have any questions about your service, please reach out to our customer support team. You can contact us via phone, email, or through our website's contact form. We're here to help!

Absolutely! We proudly share reviews and testimonials from our satisfied customers. You can find them on our website, social media pages, or popular review platforms like Google or Yelp. Hearing from others can give you a better sense of our commitment to quality and customer satisfaction.

If you encounter an issue or wish to file a complaint, please contact our customer support team directly. You can reach us via phone, email, or through our website's contact form. We take all feedback seriously and will address your concerns promptly.

Reach out to us prior to the scheduled time and let us know whether you would like to cancel or reschedule for a later date. We require notice by the day before the scheduled visit to waive the cancellation fee completely.

Have more questions?

At Eclipse Power Wash, our mission is to deliver top-tier exterior cleaning services that enhance property value and curb appeal. We combine professionalism, precision, and reliability to serve our community with pride—one project at a time.